UTSW Internal Medicine Website

The Dallas Veterans Administration Medical Center (DVAMC) Prime Clinic #3, part of the Veterans Administration North Texas Health Care System (VANTHCS), is one of two resident continuity clinic sites for the University of Texas Southwestern Internal Medicine residency program. The clinic is one of several primary care clinics within DVAMC, a referral center for veterans in 38 counties in northern Texas and two counties in southern Oklahoma.

Residents assigned to this continuity clinic serve as the primary care providers for their panel of veterans throughout their three years of training and will take care for patients with diverse chronic medical conditions on a longitudinal basis, as well as for post-discharge follow up and urgent care needs. In addition, the residents will see patients on a short-term basis for preoperative assessment and management.

Clinic Expectations:

1. Arrive in clinic by 8:30 am (mornings except Friday which is 9 am) or 1:30 pm (afternoons) at the latest, call the attending if you are going to be more than 5 minutes late.
2. No clinic cancellations within 30-days unless an emergency and approved by Dr. Mortensen.
3. Be responsible for your patients in between clinic visits, including:
   1. Have VA VPN access and use it on a regular basis.
   2. Daily review of CPRS to address alerts.
   3. Respond promptly and appropriately to pages from clinic staff.
   4. Address secure messages within 24 hours of alert.
4. Do not leave PRIME clinic until cleared by an attending.
5. Notes/encounters must be completed on the same day as your clinic.
6. Check clinic folders for any messages left by patients (refill requests, outside medical records, paperwork, etc.)
7. Professional behavior with all patients and staff.

During the visit:

1. Update the problem list.
2. Refill medications so that refills will last until next appointment in PRIME clinic.
3. Discontinue medications that are not taken/should not be taken.
4. Medicine reconciliation notes completed, printed, and given to the patient before leaving clinic.
5. Enter follow-up orders prior to the patient leaving the room and have the patient follow-up with clerks prior to leaving.

This is MANDATORY training that you must complete.

Secure Instant Messaging Training

Secure Messaging Training Handout

Once you have reviewed the Training video send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to inform her that you have watched the video.

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